UK – Service Updates
02/04/24 – Evri – no reported incidents.
02/04/24 – Royal Mail – no reported incidents.
EU + Norge, (Norway)
We accept orders from the EU on our website, but we encourage our EU customers to shop with us on eBay instead. This is because eBay’s IOSS + VOEC numbers allow us to deliver your orders faster and without a handling charge to you. We do not collect IOSS + VOEC on this website, and you will be charged this tax by your local customs for orders placed with us on this website.
UK – Available Delivery Options + Prices
Free – Spend £35 or more to qualify for free Royal Mail 2nd Class delivery.
1st Class Royal Mail – £3.69
2nd Class Royal Mail – £3.19
Next Day Evri – £4.19
Tracked Delivery Evri 2-3 days – £3.99
24h Tracked Royal Mail – £5.69
48h Tracked Royal Mail – £4.69
Express Tracked + Signed + Insured – £8.99
Evri Next Day Delivery Info
Evri Next Day Delivery is available for all orders placed before 10am. Orders placed after this time will be delivered within 48 hours.
If you still need your order the next day after the 10am deadline, please select the “24hr Tracked Royal Mail” option at checkout. (see below for 24hr Tracked Royal Mail cut off times)
Royal Mail 24hr Tracked Info
Royal Mail 24hr Tracked for next day delivery is available for all orders placed Mon-Friday before 4pm. Orders placed after 4pm, and at the weekend, will be delivered within 48 hours.
We hope you enjoy your speedy delivery!
Dispatch Times
We ship all orders placed Monday through to Friday the same day. Weekend orders placed will be shipped on Monday. We appreciate your patience as we work to get your order to you as quickly as possible.
UK Refund Policy
We offer refunds for damaged or missing goods, not including postage costs.
To request a refund, please contact us within 30 days of receiving your order. You will need to provide us with your order number and photos of the damaged or information regarding missing goods.
Once we have received your request, we will investigate the issue and issue a refund if applicable. Refunds will be issued to the original payment method used to purchase the goods.
Please note that we do not offer refunds for the following:
- Goods that have been damaged or lost due to misuse or negligence by the customer.
- Goods that have been returned to us without their original packaging.
- Goods that are no longer in stock.
If you have any questions about our refund policy, please do not hesitate to contact us.
International Returns & Refunds Policy & Import Duties
- Responsibility for Import Duties & Taxes
By placing an order on our website, customers outside the UK—including those in the EU—acknowledge and accept responsibility for any import duties, VAT, or customs clearance fees imposed by their local authorities. These charges are not included in our prices and must be paid by the recipient upon delivery.
- Refused Deliveries & Return Costs
If a customer refuses to pay import duties, leading to the package being returned to us, the following conditions apply:
- Original Shipping Costs Are Non-Refundable – We will deduct the original shipping fee from any refund.
- Return Fees Will Be Deducted – Any fees we incur for the package being returned (including return shipping and customs handling fees) will also be deducted from the refund.
- Restocking Fee – If applicable, a restocking fee of 5% may be deducted.
- Refund Process for Returned Orders
Once the returned package is received in its original condition, we will issue a refund minus the deductions outlined in Section 2. If the package is lost, damaged, or incurs extra customs fees upon return, any additional costs will be deducted or, in extreme cases, no refund will be issued.
- No Refund for Abandoned Packages
If a refused order is not returned to us and is instead destroyed or abandoned by customs, no refund will be issued.
